← homedashboard

// ACTIVE_MODULES

Vecxo Hire
Create job-winning resumes in minutes.
Open
Vecxo Interview
Soon
Practice AI mock interviews with scoring and feedback.
View preview

Resume preview

Safe dashboard sample

Shows persona data until a private, owner-verified resume is loaded in the builder.

Open demo

Ava Reynolds

Customer Service Specialist

Manila, Philippines • ava.reynolds@email.com • +63 912 345 6789

Education

  • Polytechnic University of the Philippines BS Business Administration 2014 - 2018

Summary

Customer Service Specialist with 5+ years of experience handling high-volume customer interactions across voice, chat, and email channels. Proven ability to resolve issues efficiently, maintain customer satisfaction, and meet performance KPIs.

Skills

Customer SupportCommunicationProblem SolvingCRM ToolsEmail & Chat SupportConflict ResolutionTime Management

Experience

Customer Service Representative — Concentrix

2021 - Present

  • Resolved 80-100 customer inquiries daily via phone and chat.
  • Maintained a 95% customer satisfaction score consistently.
  • Resolved billing and technical issues with an 85% first-call resolution rate.
  • Recognized as Top Performer for 3 consecutive quarters.

Customer Support Associate — Teleperformance

2018 - 2021

  • Assisted customers with account concerns and product inquiries.
  • Reduced average handling time by 15% through efficient troubleshooting.

// FUTURE_MODULES

LOCKED

Vecxo Leads

Coming soon

LOCKED

Vecxo Insights

Coming soon

LOCKED

Vecxo Automations

Coming soon