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Clean ATS
Generated for: BPO ApplicantGoal: Improve resumeTemplate: Clean ATSIncludes: Matching cover letter
Ava Reynolds
Customer Service Specialist
Manila, Philippines | ava.reynolds@email.com | +63 912 345 6789
Education
- Polytechnic University of the Philippines BS Business Administration 2014 - 2018
Summary
Customer Service Specialist with 5+ years of experience handling high-volume customer interactions across voice, chat, and email channels. Proven ability to resolve issues efficiently, maintain customer satisfaction, and meet performance KPIs.
Skills
Customer SupportCommunicationProblem SolvingCRM ToolsEmail & Chat SupportConflict ResolutionTime Management
Experience
Customer Service Representative — Concentrix
2021 - Present
- Resolved 80-100 customer inquiries daily via phone and chat.
- Maintained a 95% customer satisfaction score consistently.
- Resolved billing and technical issues with an 85% first-call resolution rate.
- Recognized as Top Performer for 3 consecutive quarters.
Customer Support Associate — Teleperformance
2018 - 2021
- Assisted customers with account concerns and product inquiries.
- Reduced average handling time by 15% through efficient troubleshooting.